Frequently Asked Questions
Where do I find the password for the online questionnaire?
Please call the Project VALOR study staff. You can find the phone number for the research assistant who you spoke with earlier by visiting the Project VALOR Team page or the contact info page. If you cannot remember the name of the research assistant that you spoke with earlier, please call:
What is my 6-digit ID number?
Please call the Project VALOR study staff. You can find our contact information below:
I cannot remember my username and password for the online survey, what should I do?
Unfortunately, for security reasons we are unable to retrieve the password that you created when you logged into the questionnaire. We can, however, retrieve your username. Please call the Project VALOR office if you need us to retrieve your username. You can find our contact information below:
My contact information has changed, what should I do?
Please contact a member of the study staff to give us your new contact information. You can find our telephone number on the Project VALOR Team page. If you cannot remember the name of the research assistant that you spoke with earlier, please call 857-364-4921.
What do I do if I am feeling distressed as a result of my participation in Project VALOR?
Please feel free to contact the study staff if you are feeling distressed (see the contact info page or the project valor team page for phone numbers). We will be able to transfer you to a mental health clinician or to offer you a mental health referral at your local VA. If you need to reach a psychologist after hours, please page the study psychologist.
To page the psychologist:
1. Dial 617-705-5658
2. Wait for the beep, then enter YOUR CALLBACK NUMBER.
3. Press the # key and wait for the beep.
When will I receive my compensation?
You should expect to receive your check the week following the completion of your questionnaire and/or the delivery of your saliva sample.
When is the Project VALOR office open?
Research assistants are available by phone Monday through Friday 8:00 AM to 6:30 PM EST. If you cannot reach us by phone, please leave a message, we will return it promptly. Our clinical staff is in the office Monday through Friday 8:00 AM to 4:30 PM EST. If you would like to speak with a member of the clinical staff, please contact one of the research assistants (see the contact info page or the Project VALOR team page for phone numbers) and they will transfer you to the appropriate clinician.